Shipping & Returns
Can I track my order?
Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us at contact@oliverbelgrade.com
Which delivery option do you offer?
We utilize different shipping partners, depending on the size of your order and which country you order from. Choose your shipping method in the checkout.
How long is the delivery time?
Serbia: 1-2 working days
Bosnia and Herzegovina: 1-2 working days
Europe: 3-10 working days
USA, Canada & other countries: 5-10 working days
Please note that a delay can occur at high pressure at the shipping company or a higher number of orders received in our warehouse. We will contact you personally regarding any further or unexpected delays of your order.
Where do you ship?
We currently ship Worldwide.
How much does shipping cost?
Your shipping cost will be displayed at checkout. It is the customers responsibility to pay for any of the destination country’s customs charges, duties, or taxes.
What happens if I do not collect my parcel?
In the event that your products are returned to us due to a failure to pick up your package, we will have to charge a fee of 20 Euros for orders in Serbia and Bosnia and Herzegovina, and 50 Euros for international orders. This covers the shipping to and from you, as well as handling and restocking of the products. The fee will be deducted from your refund.
What happens if my package or my products arrive damaged?
If you think your order is damaged or faulty please reach out to contact@oliverabelgrade.com with your order number, photographs and a description detailing the issue. As soon as we have received the pictures and description, we will process your request.
Can I return my order?
You are always welcome to return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, any initial shipping fee will not be refunded, and a return shipping fee will be charged. Please remember to keep your tracking number until we have confirmed the return. If you would like to return your order, please follow the below instructions:
Email contact@oliverabelgrade.com to get your return forms.
Package your return securely with original packaging, tags and/or labels.
Please note:
All returns have to have a filled out return form. All returns have to be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces. All pieces must be returned in their original condition, with all tags attached. Worn or damaged pieces will not be accepted for return, unless you have contacted us separately with a specific claim and we have accepted. When shipping your return, make sure the parcel is securely sealed, to avoid any damage. When your package reaches our warehouse, expect your return within 3-5 business days.
Can I make changes to my order after the order has been placed?
You can change your order as long as it is not yet shipped from our warehouse. Orders made before 11am CET will be shipped the same day. Please contact us at contact@oliverabelgrade.com as soon as possible to change your order.
I want to exchange my item. How do I proceed?
If you wish to exchange an item for a different size or color, please follow the return steps, and then place a new order. Please send an email to contact@oliverabelgrade.com and inform about your exchange.
If you need further assistance, contact us via email: contact@oliverabelgrade.com